The best way to get support for any issues with your account is through our dedicated helpdesk.
The link to the helpdesk is: https://tyb.life/support
You can also access the support desk while inside your RPM dashboard. Click the chat icon in the bottom left corner, and a pop-up box will appear in the bottom right of the screen.
Please provide as much information and be as specific as possible to help us assist you better.
For example, if you contact us from an email that is not associated with your RPM account, it would be helpful to provide the details of the email address you used to sign up.
Please note that the support desk is experiencing a high volume of tickets at the moment, so be patient while we get back to you.
We recommend not submitting additional tickets about the same topic, as this will clog up the helpdesk and may delay responses. Tickets are handled in the order they are received, so updating a ticket makes it appear more recent than it actually is.
For example, if you submitted a ticket 2 days ago and update it, it will be moved to the top of the queue as a recent ticket, even though it is 2 days old. This is how the ticket system works, and we cannot change this.
If you need to provide further information, create a new ticket to ensure your original ticket is answered sooner, rather than pushing it back to the bottom of the queue.
If you have submitted a ticket, please avoid also submitting a Facebook post about the same issue. This will result in multiple team members working on the same issue, which can delay responses for you and others.
We also encourage you to explore our Helpdesk KnowledgeBase and use the ‘Search’ function on Facebook to find answers to your questions. This can help you learn more about the system and become more self-sufficient.
